Title: “Ethics-The Art of Ethical Customer Service” Ethics 2.5 hrs (150 minutes)
Presenter: Pam Coder, CSR
Learning objectives include making sure you are following the UFM, making sure you are following the correct rules – Federal or State; video only depos and following correct transcription; games we have to play for coverage; accepting bonuses; possible new business model – can we collect upfront.
This session will include an open discussion of our industry with audience participation, a game of can you ethically do that, and a PowerPoint presentation.
Participants will discover:
Gift-giving and receiving, the dos and don’ts. We will discuss the difference between State and Federal rules dealing with signature and method of reporting, as a PowerPoint presentation. Are bonuses the right way to gain coverage and are too many reporters waiting until a bonus is offered to take the job. Also, how can we as reporters help law firms understand the importance of scheduling and working with our reporting firms when not receiving gifts and incentives? Are gifts and incentives really necessary in today’s climate?
Participants will learn:
NCRA Code of Ethics dos and don’ts; the art of gaining clients without gift-giving and incentives; Federal Rules vs. State Rules and how they differ regarding signature and method of reporting. When does customer service cross the line? Can you give excerpts to one side without notifying the opposing side? Did you know some states call For The Record/ER/DR people “court reporters?” Are you sure you are following your state’s rules? Where to find the rules. How to decipher them or who to go to if you need help.
This session is highly interactive and open to a huge discussion between freelancers and officials. We will be using games, open forum discussion, audience participation, PowerPoints, and interaction with the presenter to refresh ourselves on our ethical obligations as reporters not only to attorneys but to the reporting firms who use our services.
Title: “Court Reporting – It Ain’t No Picnic” – Ethics 2.5 hrs (150 minutes)
Presenter: Pam Coder, CSR
Pam discusses the importance of staying informed about current legislative matters affecting our positions across the nation, how to get involved in helping firms/clients with the current shortage of court reporters and being effectual.
- Matters happening all across the country with regard to reporting
- What has been effective and not effective in helping with our career paths current legislation
- Knowing your worth
- Dealing with difficult attorneys
- Situations associated with the shortage of reporters
- Last-minute requests when you are already on overload
- Rough drafts – what are they
- Reporting layoffs
- How you can help your colleagues, etc…
Title: “Researching Safely On The Internet” – 2 hrs (120 minutes)
Presenter: Jeff Justice
To show court reporters how to safely navigate and search the internet.
- The top 10 internet safety rules
- What not to do online
- Keeping your computer virus-free
- Keeping the kids safe online
Title: Fun With Spelling And Vocabulary 2hrs (120 Min)
Presenter: Pam Coder and Jeff Justice
Who knew that spelling and vocabulary could be this much fun?
To review and develop accuracy on these essential skills for court reporters. Included in this seminar are the latest memory techniques for instant recall of unfamiliar words, and the role English skills bring to transcript preparation. True, we don’t say the words we record, but we spell and punctuate them and we must create the correct words for the transcript. This is an interactive, fun presentation with lots of group participation.
- The correct meaning of confusing words.
- How to remember correct spelling for commonly misspelled words.
- New words added to the dictionary.
Court reporters will learn ideal thought processes and successful techniques applied by our greatest court reporters in the country. They will also learn the correct spelling of commonly misspelled words and the correct meaning of many confusing words.
Title: “Super-Organized Reporter“ – 2 hrs (120 minutes)
Presenter: – Pam Coder, CSP
Pam shares tricks and tips for keeping your computer running smoothly and organized so you don’t spend a bunch of unnecessary time looking for files.
Pam and the attendees discuss organizing and storing files effectively and safely, audio tips, capacity, cloud storage, sending files to support staff, peripherals to improve productivity, keeping your desktop clean and clutter-free, tracking expenses, and anything else to save time and make our jobs easier.
Title: “Things People Say” – 2 hrs (120 minutes)
Presenter: Pam Coder, CSR
You’ll receive a handout of paragraphs with crazy sentences actually said in depositions, made-up words, words that are difficult to spell or not pronounced like they are spelled. Pam shows you how to make sense of it all.
Title: How to Educate Attorneys 2hrs (120 Min)
Presenter: Anita Paul Johnson, CSR-CCR-CRR-CRI-CPE-CCP-CBC-CSP
In this 2-hour interactive, fun presentation, Anita shares her wisdom from decades of dealing with attorneys and not going crazy.
To offer essential strategies to court reporters on how to effectively interact with attorneys who are non-cooperative, how to interrupt often enough and not to overdo it, and how to build a strategic alliance to be most effective. Learn what is acceptable interrupting versus irritating (attorneys asking that that court reporter not return). This is an interactive presentation wherein participants contribute their scenarios, ask questions, and enjoy feedback from the participants. Building successful relationships is vital.
- How to interrupt effectively when attorneys are not record-conscious and of course, you are
- How to gain control of super fast talkers, people who mumble, people with difficult foreign accents
- Create a checklist to determine what line items need to be addressed
- Key points for attorneys to educate their witnesses and/or paralegals
- 3 Essential Tips for them to look good in front of a jury and a judge
- What their legal opponents would really like that makes our lives difficult and how they should avoid it
- What is expected of the court reporter’s role
Court reporters will learn proven successful techniques to either encourage cooperation with attorneys or how to handle themselves when attorneys choose not to cooperate. Court reporters can learn to enjoy their workday instead of being frustrated over inconsiderate behavior.