Transcripts, Stress, and Difficult People- 10 hours (1.0 CEUS)

Don’t let the name fool you.  There’s lot’s of laughs and fun in this program as well. Session 1 Title: “Easy solutions For Difficult People” Skills for dealing with difficult people: 2 hours...


Don’t let the name fool you.  There’s lot’s of laughs and fun in this program as well.

Session 1

Title: “Easy solutions For Difficult People”

Skills for dealing with difficult people: 2 hours

Presenter: Anita Paul Johnston, CSR-CCR-CRR-CRI-CPE-CCP-CBC-CSP

COURSE OBJECTIVE: To teach reporters how often and what techniques to use to interrupt so that professionalism and clarity prevail.

Specific workshop topics:

• Fast talkers
• Mumblers, can’t hear
• People speaking all at once
• Difficult accents to understand                                                                                                                                                                      • Not enough breaks

Court reporters were not taught how often to interrupt, a clear and concise technique to politely yet clearly interrupt, and what is expected versus what is intolerable.

This seminar covers strategies to care for the reporter and attorneys/judges so that professionalism and clarity prevail.

Session 2

Title: “Anita’s Best Of The Best”

Anita’s best tips: 2 hours

Presenter: Anita Paul Johnston, CSR-CCR-CRR-CRI-CPE-CCP-CBC-CSP

Learning Objectives:

To make the reporters better writers by learning Anita’s most effective writing strategies to solve problems writing.

Specific Topics:

  • Conflicts
  • Prefixes and Suffixes
  • Numbers
  • Alphabets
  • “Smart Strokes” and instant shortcutsAlso included is dictionary cleanup and maintenance. All court reporters can use time-saving writing tips to reduce editing time, even if they are not interested in Realtime. Of course, clean writing is essential for those who want to embrace Realtime, broadcast captioning, or CART. Quick easy writing tips will aid in making the court reporter’s life easier and slash editing time 50 to 75%. They will learn well organized, methodical systems to create cleaner transcripts

Session 3

Title: “Transcription Tales”

How to master grammar and punctuation: 3 hours

Presenter: Carrie Pique, CSR


• Proofreading excerpt transcripts.

• How punctuation can save lives; i.e., Let’s eat, Grandma; instead of Let’s eat grandma.

• Will cover homonyms, synonyms, antonyms,
• Will cover properly marking exhibits, certifying questions, inserting parentheticals. • Researching materials for medical and technical depositions.

After taking this course, reporters will feel more confident in transcribing their transcripts. They will have a good understanding of accurately composing a well-read transcript. The reporters will have fun while brushing up on their transcription skills.

Session 4

Title: “Stopping Stress Before It Stops You”

Using your sense of humor to manage stress in your life: 3 hours

Presenter: Jeff Justice, CSP

Content Outline:

The session will introduce the concepts of stress management using humor. It will contain the latest information available for coping with stressful situations that come up for reporters both at work and at home.

I. The participants will discover

• What causes stress for their personality type • The effects of stress on their body
• Simple, practical tools for dealing with stress

II. The participants will learn how to:

• Reduce stress
• Understand what type of people cause them stress
• How their personality type works with other personality types • Deflect and defuse anger and hostility
• Reframe negative situations
• Take themselves lightly and their work seriously
• Reduce and prevent burnout

The session is highly interactive and combines a DISC personality profile, demonstration, lecturettes, behavior modeling, audience participation, the interaction of the presenters, and interactive analysis of the processes involved.

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